I am emailing this comment to you so that AA could possibly much better be able to stimulate staff to generally be additional courteous when issues go Improper.Client service could make such a difference for those utilizing your service.
Even with what took place on this situation, we hope you can keep on to pick out American Airways for the vacation requires. We'll work flat out to make certain that you get the service you anticipate and ought to have.
When I obtained into the complimentary resort that American setup for me, I called 800-433-7300 and talked to an agent there who, to my shock was struggling to see flights which were out there on USAIR. She told me there were no open up seats on any of the early USAIR flights. I used to be online and could see that there have been out there flights. I basically booked a flight to show it to her.
i have experienced terrible experiences with american airlines. I'm able to’t even charge their customer service since it is much underneath a just one star. buyer relations Reps are impolite, limited, and unfriendly.
We want a written verification from American Airlines to system our cruise insurance coverage assert. Stating the situation of delays about the working day we traveled to board our ship.
I lately experienced a flight cancelled by American Airways and stood inside a line for forty five minutes for getting rebooked on A different flight. I was stunned to find out that the gate agents didn't have a look at into the available USAIR flights.
My Mom experienced a worst knowledge with AA flight.my Mom is eighty one yrs.old Girl who isn't going to discuss English.We asked for wheelchair guidance resulting from her arthritis and also a language challenge.We experienced reconfirmed out request ahead of her departure and a couple of days just before all alongside one another four occasions.At DFW airport she required to improve aircraft.She obtained from the airplane and was instructed to look forward to a wheelchair guidance.Right after waiting very long time no one came to help her.As a result of not getting a wheelchair help punctually she skipped her connecting airplane to N.J.Someway she handle to get a aircraft although not right up until upcoming morning.Agent was helping her to create an arrangement for her to stay right away in the Airport.
My friend of mine booked my mom a reservation from haiti to miami fl I paid her $300 to obtain me the fares however she didn't instructed me the flight will probably be booking on a nonrevenue flight it absolutely was a ridicullus minute for all of us, quesion I've if the seat just isn't assure why did she took the money from me
Following this communication, I´ve tried to terminate our flight (obviously I didn´t want to fly In this particular aircraft anymore), although the attendant firm brusquely warned us that if the aircraft was repaired, our luggage would go with the airplane! Even if I asked For additional of three times to own my baggage. Right after +/- three hrs, even with quite a bit of individuals scared and fearful the aircraft remaining toward Miami. As everyone in the plane dropped the connection that would happen at 21: 30h, AA knowledgeable us that we'd be reallocated in another and final flight from the day, at midnight. Specified The dearth of space we confront in the primary flight (from São Paulo), we experienced managed to guide the seat 20, which there isn't any chair in front of us, so somewhat more Room for your legs. Which fell down on account of these issues with the hold off. Arriving with the airport, they created us run (the guy of AA arrived in a little bit motor vehicle and explained to Everybody Hurry up Guys, hurry up) towards the plane. After we arrived for the doorway the supervisor explained to us that we would need to go separate in the plane Which we dropped the chair twenty. She informed us that she had to independent Other people men and women to to let an Grownup with a baby. Funny no?? Exactly what does she wanted?? My six many years outdated boy flying on your own??? I just said that I desired to fly collectively, it was our previous day of vacation. I even accept to generally be accommodated on the next flight, she just mentioned, no you will fly in this a single, and yet again I heard, your baggage will go on this flight. My son understood what was talked about and begin to cry due to the fact he didn´t wanted to be divided from among us.
Two weeks back we acquired the awful news that our twelve year old grandson were strike by a truck and killed. We necessary to get from PA to CA as immediately as you possibly can. It absolutely was Thankagiving week, the worst week of your year to journey by means of Hotwire, we had been capable to get reservations another morning on American, not the airline on which we typically travel.
27th Oct. I flew from Chicago to Manchester on AA54. You used a B757 which was entirely unsuitable for your 7 hr journey. The seats spec/recline/legroom had been what I'd personally assume on a vacation charter or commuter flight of 1 hour. Also, the looking through mild didn't perform and apart from the film there was no channel open for music.
My first and previous the perfect time to fly with American Airlines: I'm a bigger lady And that i compensated further for seats on two of my flights making sure that I wouldn't be considered a load to other travellers. Why I don’t know there was nothing unique about them. My previous flight to my vacation spot was cancelled and I didn't find out until I had been on my solution to the gate. They tried to rout me to a different airport with little understanding of the opposite airport. Following a 4 hour hold off I arrived at my location.
I approached the agent via the name of “Susan A” and greeted her which has a “Great Early morning!” Her reaction was a blank stare like I had no enterprise becoming there then a glare when I requested her if she was accessible.
By far the worst traveling encounter I have at any time had on the domestic flight! Late stry for no obvious purpose and try this website took 40 mins for getting to terminal. Then A different 40 to have luggage. Awful.